Frequently Asked Questions

Shipping

How much does shipping cost?


If you're based in the UK, all shirts are sent through the Royal Mail Tracked services for a flat rate of £3.

If you're overseas, please add a shirt to your basket, click through to the cart and change your shipping destination to get an accurate quote.




When will my order ship?


Unless there is a problem with your order, we aim to ship every order within 24 hours.




I have a specific question about my order...


Please send us an email with your order numbers to sales@footballkitmarket.com or send us a DM on Twitter and we'll get back to you as soon as possible!





Refunds and Problems

Can I get a refund after buying from you?


You may return any item within 14 days of receiving the item in its original condition. Please send us an email to sales@footballkitmarket.com and we'll sort it out. Refunds will be processed within 7 days of the item being returned and refunds will be issued to the original payment method. Football Kit Market can't be held responsible for any returned items that do not arrive, so please use a tracked delivery service to return your items!




I've got a problem with the site, eg. Discount code not working.


Either send us a DM on Twitter, or email sales@footballkitmarket.com and we'll get back to you as soon as possible!





Product Queries

Can I get measurements or extra pictures of an item?


Absolutely! Just send us a DM on Twitter (@FootyKitMarket) or email sales@footballkitmarket.com and we'll be happy to help out.




Are your shirts all genuine?


Yes! We do absolutely everything we can to ensure the shirts we sell are genuine shirts, made by the original manufacturer at the time. If you've got any doubts or queries, please email sales@footballkitmarket.com and we'll be happy to provide any extra information or pictures you'd like to see.




I'm interested in buying a large number of shirts from Football Kit Market in one purchase...


Please send an email to sales@footballkitmarket.com and we'll be happy to help you.




Do you sell mystery boxes?


Mostly, no. By selling shirts individually you will always receive the shirt you want at a price you're happy with. The one small exception to this is if you want us to put together a larger mystery box for you to open on YouTube, for instance. In that case, please email sales@footballkitmarket.com and we'll chat about it.




I've heard you include freebies with your shirts...


Indeed we do! You'll get some football cards/stickers, and typically either a football programme or a Corinthian-style figure with your shirt. We try and make them relevant to your purchase, but sometimes that just isn't possible! All buyers also receive a care guide with tips on how to wash and store your shirts to ensure you get to enjoy your new shirt for as long as possible.




How do you prepare shirts before adding them to the site?


All our shirts are verified to be genuine, then carefully washed before a full check of the shirt condition takes place with any issues noted to add them to the listing. The shirts are then photographed, processed and added to the site.





Payment

What payment methods do you accept?


The site accepts Credit/Debit card payments and PayPal.





Selling your shirts

Does Football Kit Market buy shirts?


Absolutely. Whether it's a single shirt or a whole collection, just visit the Sell link at the top of the page, fill in your details and we'll be in touch.

We currently don't buy youth sizes. We also generally avoid match-worn or autographed items, just because of the difficulty in proving they are genuine, so please keep that in mind when contacting us.




Can I use my shirts as part-exchange against a shirt I like on Football Kit Market?


If it's an adult size in good condition, probably, yes. Fill out the form on the sell page or fire us a DM on Twitter and we'll let you know if we can sort you out!